Transparency Centre
One page with everything you, a family member, a journalist, or an MP’s office might want to check about how Silverwings Benefits operates.
96%
Success rate
48%
DWP rejection rate (unassisted)
32 days
Average DWP decision time
74%
Applications upheld within 32 days
96%
Mandatory Reconsideration success
1,000+
Clients helped since Oct 2023
<10 (<1%)
Complaints since Oct 2023
100%
Staff DBS-checked
Never
Cold-calling
£0
Fee if unsuccessful
15% + VAT (Year 1 award)
Fee, only if successful
14 days
Cooling-off period
15216178
Companies House No.
ZC088474
ICO Registration No.
How Our Fees Work
We charge nothing unless we successfully secure an award, and nothing upfront. If successful, our fee is 15% + VAT of your first year’s award only — you keep 100% of the benefit from year two onward. Interest-free payment plans are available.
Read the full breakdown →Our Founder's Position
Why this company exists, why we don’t believe age alone means vulnerability, and why we hold ourselves to FCA-equivalent standards even though we’re not currently required to be regulated.
Read the founder's statement →Vulnerable Customer Policy
How we identify and support customers who may need extra care, alongside our belief that most customers are fully capable of making their own decisions.
Read our policy →Complaints & Independent Escalation
How to complain, how quickly we respond, and our move towards an independent Alternative Dispute Resolution (ADR) scheme.
See our complaints process →Guide for Families & POAs
Reassurance and practical information for adult children, relatives, and Power of Attorney holders supporting a loved one through this process.
Read the family guide →Our Technology & Investment
Same-day applications, DWP progress tracking, automatic further-entitlement checks, and the quality control every application passes before submission.
See how we work →Accessibility Statement
Our commitment to making this site usable for everyone, including people using screen readers, magnification, or who have low vision.
Read our accessibility statement →Methodology Behind Our Numbers
Our 96% success rate and £5m+ released figures cover applications submitted since October 2023, taken from our own internal case records. “Successful” means the DWP awarded the benefit following an application we prepared and submitted. These are currently self-reported internal statistics — they have not yet been independently audited, and we are actively open to independent verification of them. Complaint figures, DBS-checked staff, and our cold-calling policy are stated as at the date this page was last updated.
You Can Always Apply for Free
Every benefit we help with can be applied for yourself, completely free, or with free help from a charity. Nobody has to pay to claim what they’re entitled to — that’s always your choice.
Apply for Attendance Allowance, Pension Credit or any benefit directly, free, with no fee at any point.
Free, independent, one-to-one help completing benefit forms and understanding your entitlement.
A free, independent benefits calculator covering the full range of UK benefits and grants.
Free advice line and local support specifically for people over State Pension age.
Free Help vs. Our Service
We know free help exists, and we tell every client that upfront — more than once, before any application is submitted. Some people choose it. Charities like Citizens Advice and Age UK do excellent work, though demand often means long waiting times and limited capacity for one-to-one support on a complex claim. Others prefer a service that manages the whole process end to end, chases progress with the DWP, and handles a rejection through Mandatory Reconsideration for them. That’s the choice we offer — nobody has to take it, and we’re paid only if it works.
Company & Regulatory Details
Silverwings Benefits Ltd, Company No. 15216178, ICO Registration No. ZC088474. Registered office: Cbx, Cobalt Park Way, Wallsend, NE28 9NZ. We are not currently required to be authorised by the Financial Conduct Authority for the services we provide, and we are not affiliated with the DWP, HMRC, any local council, or any other government department.