What is Attendance Allowance?

Attendance Allowance is a tax-free benefit from the DWP for people aged 67 or over who have a physical or mental condition that means they need help with daily tasks or supervision. It is worth up to £114.60 per week (£5,959 per year) and is not means-tested — your income and savings do not affect your eligibility.

How much does your service cost?

We charge 15% + VAT of your first year's award. For the higher rate (£5,959/year), the fee is £1,072.66. For the lower rate (£3,988.40/year), it is £717.91. No win, no fee — you only pay if your application is successful. We also offer an interest-free 3-month payment plan via PayPal Pay in 3.

Why do 90% of your clients get the higher rate?

Our rigorous quality systems ensure what we submit matches exactly what you tell us. We know how to describe your condition in the way the DWP needs to see it, which is why 90% of our clients receive the higher rate award.

How long does the process take?

Most of our applications are awarded in 30 days or less. Your application is submitted the same day as your 60-minute phone consultation, and payments are backdated from day one.

What if I have already been rejected?

We can help. Many of our clients come to us after a failed application. We review what went wrong, help you understand how to describe your condition accurately, and submit a fresh application or appeal.

Do I have to be disabled to apply?

No. Attendance Allowance is for anyone over 67 who has a physical or mental condition that affects their daily life. This includes conditions like arthritis, COPD, diabetes, heart conditions, dementia, depression, mobility problems, and many more.

Will applying affect my other benefits?

No — Attendance Allowance will not reduce any of your existing benefits. In fact, receiving AA can unlock additional entitlements like Pension Credit top-ups and Council Tax reductions. We automatically check what else you may qualify for, and, with your agreement, help you apply.

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Terms of Service

Last updated: January 2026

These Terms of Service (“Terms”) govern your use of the website and services provided by Silverwings Benefits Ltd (“we”, “our”, “us”). By using our website or engaging our services, you agree to these Terms. Please read them carefully.

1. About Us

Silverwings Benefits Ltd is a company registered in England and Wales (Company No. 15216178). Our registered office is at Cbx, Cobalt Park Way, Wallsend, England, NE28 9NZ. We provide professional support to help people over 67 apply for Attendance Allowance and other government benefits.

2. Our Services

We offer the following services:

A free eligibility check to determine whether you may qualify for Attendance Allowance.
A triage call to confirm your eligibility and explain our service.
A detailed phone consultation (approximately 60 minutes) to understand your situation and complete the application form on your behalf.
Submission of your application to the Department for Work and Pensions (DWP) or Social Security Scotland.
Ongoing support throughout the application process, including a free Mandatory Reconsideration service if your initial application is rejected.
Free help completing a Blue Badge application, at no charge, whether or not you use our paid Attendance Allowance service.
A free annual benefit review, checking for any change in circumstances and any further benefits or social tariffs you may have become eligible for since your last award.

We are not a law firm, and we are not the DWP, HMRC, your local council, or any other government department, nor are we affiliated with, endorsed by, or connected to any of them. You are always free to apply for Attendance Allowance, Pension Credit, or any other benefit yourself, at no cost, or with free help from Citizens Advice or Turn2us. We act as a professional representative to help you present your application in the strongest possible way, as a paid-for alternative you choose to use.

3. Fees and Payment

Our service operates on a no win, no fee basis:

If your application is unsuccessful, you pay nothing.
If your application is successful, our fee is 15% + VAT of your first year’s Attendance Allowance award.
For the lower rate award (£4,615/year), the fee is approximately £691 + VAT.
For the higher rate award (£5,741/year), the fee is approximately £1,033 + VAT.
A 3-month payment plan is available on request, and around half of our successful clients choose an interest-free plan structured so they keep at least £50–£100 from their new award each month.

Payment is due after you receive your award decision. We will never ask you for payment upfront, and we cannot and do not deduct our fee directly from your benefit award — the DWP or Social Security Scotland pay your benefit directly to you, and our fee is always invoiced to you separately. If you proceed beyond the initial free eligibility check towards a full application, you will be told clearly, on at least two separate occasions during our calls with you, that this fee applies if your application is successful, before your application is submitted.

3a. Recorded Calls and Mandatory Reconsideration

With your consent, our advice and consultation calls with you are recorded. A transcript of any call is available to you on request, so you can always check exactly what was discussed and agreed.

On average, the DWP issues a decision within 32 days of us submitting an application, and 74% of the applications we submit are upheld within that period. For the remainder, we offer a full Mandatory Reconsideration service at no additional cost to you. Of clients who choose to proceed with a Mandatory Reconsideration, 96% are successful, typically within 60–90 days. We are transparent that not every application succeeds first time, in line with published DWP figures, and we do not guarantee an outcome — see Section 6.

4. Your Responsibilities

When using our services, you agree to:

Provide accurate and truthful information about your health conditions and personal circumstances.
Inform us promptly of any changes to your health, living arrangements, or contact details.
Cooperate with our team during the consultation and application process.
Pay the agreed fee if your application is successful.

5. Cancellation and Cooling-Off Period

You have the right to cancel our services at any time before we submit your application to the DWP, at no cost.

Under the Consumer Contracts Regulations 2013, you also have a 14-day cooling-off period from the date you agree to use our service. If you cancel within this period, you will not be charged.

To cancel, please contact us by email at support@silverwingsbenefits.com or by telephone at 0808 531 0298.

6. No Guarantee of Outcome

While we have a 96% success rate, we cannot guarantee that your application will be successful. The decision to award Attendance Allowance rests solely with the DWP or Social Security Scotland. Our role is to present your application as clearly and accurately as possible.

7. Intellectual Property

All content on this website, including text, design, logos, and graphics, is owned by Silverwings Benefits Ltd and is protected by copyright law. You may not reproduce, distribute, or use any content from this website without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any loss arising from an unsuccessful application, as the decision is made by the DWP.
We are not liable for any indirect, consequential, or incidental losses.
Our total liability to you shall not exceed the fee you have paid us for our services.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Complaints

If you are unhappy with our service, please contact us at support@silverwingsbenefits.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 working days.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, you can contact us:

By email at support@silverwingsbenefits.com
By post at Silverwings Benefits, Cbx, Cobalt Park Way, Wallsend, England, NE28 9NZ
By telephone at 0808 531 0298