Flexible Ways to Pay Your Silverwings Fee
At Silverwings Benefits, we believe our fees should be clear from the beginning.
We will explain our fee to you before you decide to use our service. If your application is successful and a fee becomes payable, we will also explain exactly how that fee has been calculated before asking you to pay.
We understand that paying a larger bill in one payment is not always convenient. That is why we offer a choice of payment methods.
Your payment options
If a Silverwings fee becomes payable, you may be able to choose from:
Pay in full
Pay your fee in one payment using a debit or credit card.
Pay over 3 months using your existing credit card
Eligible customers can use Splitit to divide the fee into three monthly card payments.
Pay over 6 months using your existing credit card
Eligible customers can use Splitit to divide the fee into six monthly card payments.
There is no requirement to use Splitit. You can choose the payment option that is appropriate for you.
How Splitit works
Splitit allows you to use the available credit on a credit card you already have.
You do not need to open a new credit account with Splitit or apply for a new loan through Splitit. Splitit describes its service as using credit already available on your existing card.
When you choose a Splitit instalment plan:
- your first instalment is charged to your credit card;
- subsequent instalments are charged monthly according to the payment schedule shown to you;
- the outstanding amount is authorised against the available credit on your card; and
- the authorisation reduces as your instalments are paid.
Important
You normally need sufficient available credit on your card to cover the full outstanding amount, not simply the first monthly payment.
Your credit card remains subject to the terms, interest rates, fees and other conditions imposed by your card provider.
Silverwings does not control those terms.
Before choosing a Splitit payment plan, please make sure you understand the terms applying to your credit card and are comfortable making the scheduled payments.
An example
If your total Silverwings fee were £1,800 including VAT, your options might look like:
This is an illustration only. Your actual fee and payment schedule will be confirmed to you before payment.
We will always tell you what you owe
When a fee becomes payable, we will provide you with an itemised explanation showing:
- the service we have provided;
- the outcome achieved;
- the amount on which our fee has been calculated;
- our fee;
- VAT; and
- the total amount payable.
Having difficulty paying?
Please speak to us.
We would rather understand your circumstances than allow a payment problem to become more difficult.
If you are having difficulty paying your fee, our finance team can discuss your circumstances and the payment options that may be available.
Choosing Splitit will not always be the appropriate answer.
If you tell us that you are experiencing financial difficulty, vulnerability or circumstances that affect your ability to manage payments, we will take that into account and treat your circumstances appropriately.
Questions about paying your fee?
Please contact our team and we will be happy to explain:
- Paying in full
- Paying over 3 months
- Paying over 6 months
- Your Silverwings invoice
- How your fee has been calculated