Genuine Claimant Charter
Our ten commitments
We assist with genuine applications based on customers’ actual circumstances.
We never fabricate evidence, exaggerate conditions or encourage misleading answers.
We screen applications against published government eligibility criteria.
We explain all fees, VAT and payment terms before customers enter an agreement.
We make customers aware of free government and charitable assistance.
We never guarantee awards or suggest that paying us influences government decisions.
We obtain informed customer consent before submitting applications.
We give customers an opportunity to review and correct their information.
We maintain quality controls and appropriate records.
We treat customers fairly, particularly those who may be vulnerable, and provide accessible complaints procedures.
Our success depends on helping genuine claimants access support they may be entitled to — never on creating claims that should not exist.